This week I finally decided to end the love-hate relationship I had with my T-Mobile DASH and purchase a new phone. Being that my experience with the Dash was so underwhelming and disappointing for the year that I used it, I considered forgoing a PDA/smartphone altogether.
I was misled by the reviews online by CNET and PCWorld, so much so that I almost didn't get the BlackBerry. It wasn't until after I purchased the Curve that I realized that both the CNET video review as well as the PCWorld reviews were factually incorrect and biased (both claimed that the Curve doesn't have Wifi; it does). The PCWorld video says that the BlackBerry doesn't have GPS, but neither does the Dash (which wasn't mentioned).
I'm glad I ignored the professional reviews and purchased the Curve, as I can honestly say that the BlackBerry is much better than the T-Mobile Dash/HTC Excalibur in almost every category.
Errant and Biased CNET video
Dash (HTC S620) Deficiencies I Experienced:
Before I get into a comparison of the two devices, let me just list out a few of the complaints I have about the T-Mobile Dash:
Cracked LCD. Within six months my LCD screen cracked. This is a common complaint among Dash users, and guess what -- it isn't covered by the warranty. You can order the replacement LCD on EBay, purchase a T9 Torx driver, and fix it yourself. The cost will be approximately $80 in parts, plus your time. Click HERE for a youtube video on how to replace the LCD.
I has been recommended that you file a complaint with the FCC if you LCD cracks. T-Mobile may replace your defective Dash with another phone.
Further, the Dash LCD screen is dim and difficult to read in direct sunlight, much like my older RAZR.
Internet Explorer. Although I didn't purchase the phone so I could surf the web, I did find that the browser would hang occasionally, requiring me to kill the browser and start again. Several times I had to pull the battery to restart the phone after the browser hung.
Also, I found it ironic that CNN Mobile is automatically added to your T-Mobile bookmarks, but you will receive a your browser is not supported message when you go to the CNN Mobile site.
Intermittent Freezing. Although rare, several times I experienced a complete system hangs. I'd have to pull the battery for that.
Terrible Call Quality. The Dash had terrible call quality, especially in even mildly windy conditions. I would often find myself shielding the phone and contorting to try to hear the caller when I was outside in a light wind.
Additionally, when paired with my Bluetooth headset, the calls would be glitchy. After my second Bluetooth headset (which I used with other phones without any problems) I identified this as a Dash issue.
Broken Jogger/Volume Slider. This was the most annoying thing about the Dash -- the "jogger". There are two touch sensitive areas on the right side of the phone which were intended to be used for volume control and as a scroll wheel. It would have been nice, except it didn't work and it was disabled (there is now a registry hack to enable it). The "jogger" was only enabled to control the volume while you were on a call.
However, many times I would be talking to someone and spontaneously hear the jogger triggered "doop...doop.." sound telling me that the volume was being raised or lowered. It was so unreliable I disabled it through the registry until I upgraded to Windows Mobile 6 (which lovingly overwrote my registry setting).
Alarms of the Undead. Dash alarm had a bug, confirmed by many users (including me). If you set more than one alarm, the Dash only lets you edit the last one in memory, causing the alarms you set earlier to go off even if you turn off the alarm feature completely. You could never clear, disable, or kill the first alarm.
Although they eventually fixed that issue, I still see at least one alarm related issue -- that when I power up the device the "deleted" alarm is still active until the "fix" clears it. As a result, in the time between power up and a fully operational phone, my phone will start loudly blaring away each undead alarm, before the phone is initialized enough to allow you to disarm them or it clears the alarm queue on it's own.
It is very embarrassing when you power up your device after a weekend in a meeting and for fifteen to thirty seconds your phone is loudly blaring out alarm tones.
Broken IMAP E-Mail. Now that Google has rolled out IMAP, I have migrated all of my email domains to Google Apps. I no longer have multiple copies of emails-- I have multiple views of the same synchronized mailbox from the web, outlook and on my smartphone. At least if it worked. It was also reported that the Dash won't communicate with some mail relays.
It doesn't. The Dash will download all of the headers, but won't download the bodies of the emails about half the time (more reports here). This was essentially the last straw that made me start looking for a better phone.
No Bluetooth DUN Profile. T-Mobile removed the DUN profile, which means you can't tether the Dash as a modem over Bluetooth (yes, the HTC FAQ says you can, but that was before T-Mobile removed the feature from their ROMs). If you are adventurous, you can enable a DUN profile with a little hackery (article here).
Alternatively, you can use the Bluetooth PAN (Personal Area Network) profile with Internet sharing instead. You have to run the Internet sharing app on the Dash, and connect your computer to the Dash via a Bluetooth PAN.
An Honest Features Comparison
Here is a quick look at the differences between the two phones:
| T-Mobile Dash | BlackBerry Curve Titanium/Pale Gold |
| Wi-Fi | YES | YES |
| Cellular | GSM, GPRS, EDGE | GSM, GPRS, EDGE |
| Camera | 1.2 MP | 2.0 MP |
| Built-in Camera Flash | NO | YES |
| Stereo Bluetooth | NO | YES |
| Speakerphone | YES | YES |
| Music Player | YES | YES |
| Music Player Mute for call and resume afterwards | NO | YES |
| IM supported | AOL, Yahoo, ICQ; MSN messenger (two different applications) | AOL, ICQ, Yahoo, MSN, GoogleTalk, and BlackBerry Messenger |
| 3.5" headphone Jack for music | NO | YES |
| Organizer synch with Google Calendar | NO | YES |
| Can support Bluetooth GPS | NO | YES |
| Supports MicroSD cards greater than 2GB | NO | YES |
| Can record Video | YES | NO |
| Play Video | YES | YES |
Conclusion
The Dash is a terrible smart phone.
As far as capabilities, the only thing that the Dash can do that the Curve won't is record live video. In every other category the BlackBerry is at or above the Dash in features, robustness, and ease of use.
Consequently, I find myself wondering two things: 1) how much crack can a CNET Senior Editor regularly smoke during the course of a regular business day, and 2) how much advertising can revenue can purchase a good review at PCWorld?
Labels: Reviews